Refund policy

Last updated: March, 30th 2026

Due to the delicate nature of our products, we are unable to accept returns. If your order is incomplete, incorrect, or arrives damaged, please contact us here for prompt assistance.

All Sales Are Final

Because our products are classified as research chemicals, all sales are final.
We cannot accept returns or exchanges for safety, contamination, and integrity reasons.

Damaged, Incorrect, or Defective Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We may request:

  • Photos of the packaging and product
  • Order number and proof of purchase

If approved, we will issue:

  • A replacement (preferred), or
  • Store credit

Refunds to original payment method are handled case-by-case.

Lost Packages

If the carrier loses a package, we will help initiate a claim. Once the claim is resolved, we may offer a replacement or store credit.

We are not responsible for:

  • Incorrect or incomplete shipping addresses
  • Packages stolen after delivery

Order Cancellation

All of our orders are non-cancellable & non refundable. Once the order is placed you can’t cancel that.

Contact for Refund Requests

Contact us using our support page here.

  • Provide your name, order number, and a clear description of your issue.